Our Commitment: keu9 takes your personal data seriously. This privacy policy is written with full transparency so you understand exactly how your information is handled.
1 Introduction & Applicability
Keu9 (hereinafter referred to as "we", "keu9", or "the Platform") operates an international-standard online betting service for users in Bangladesh. We believe that every user's privacy is a fundamental right, and protecting that right is our responsibility.
This Privacy Policy applies to the keu9 website, mobile app, and all digital services. By visiting keu9.bet or using any of our services, you are considered to have agreed to this policy.
Our Privacy Policy is built in accordance with international data protection standards. From collection to storage, use, and deletion — we take every precaution at each step. Our support team is always available for any privacy-related questions about keu9.
This policy applies solely to the keu9 platform. The privacy practices of third-party websites or services are not under keu9's control.
2 What Information We Collect
Keu9 only collects information that is genuinely necessary to provide services, ensure security, and meet legal obligations. We never collect unnecessary personal data.
| Type of Data | What Is Collected | Collection Method |
|---|---|---|
| Identity Information | Name, date of birth, gender, nationality | Registration Form / KYC |
| Contact Information | Email, Phone Number, Address | Registration Form |
| Financial Information | Mobile banking number, transaction history | Payment Processing |
| Identity Document | NID / Passport Number, Photo | KYC Verification |
| Usage Data | Betting history, login times, preferences | Automatically |
| Device Information | IP address, browser type, operating system | Automatically |
2.1 How We Collect Information
Keu9 collects information in the following ways:
- Directly provided: When you register, fill out a form, or contact support.
- Automatic Collection: Through cookies and tracking technologies when you use the platform.
- From third parties: From payment providers or identity verification services.
- During the KYC process: From documents you submitted during account verification.
3 How Your Information Is Used
Keu9 uses your data only for specific, explicit, and legitimate purposes. We never sell your information to third parties for commercial use. Below is a detailed explanation of why and how your data is used:
To verify your identity, keep your account active, and ensure secure login.
To securely process deposits and withdrawals and to prevent financial fraud.
To resolve your issues quickly and provide personalized support.
To identify risky behavior and provide necessary support in preventing betting addiction.
To meet regulatory requirements and comply with anti-money laundering laws.
To analyze your usage patterns and further improve the platform experience.
Plain and simple: keu9 does not sell your personal data to any advertiser, broker, or commercial entity — not ever, under any circumstances.
4 Data Sharing & Third Parties
Keu9 does not sell or rent your data to any third party. However, limited information may be shared with trusted partners in specific circumstances. In all such cases, your interests are always protected.
4.1 Data Sharing Scenarios
Payment gateways such as bKash, Nagad, and Rocket receive only the minimum information necessary to process transactions.
Document information is shared with approved KYC service providers for identity verification.
Information may be shared with government or licensing authorities upon request due to legal obligations.
Data may be shared with security partners to help prevent cybercrime or money laundering.
All third-party partners operate under strict confidentiality agreements and may only use data for specified purposes.
5 Data Security Measures
Keu9 uses industry-leading security technology to protect your personal information. Our security team monitors systems around the clock to prevent any unauthorized access or data breaches.
5.1 Steps Taken in the Event of a Data Breach
In the event of a data breach, keu9 will notify the affected users — and the relevant regulatory authorities where applicable — within 72 hours. We will identify the root cause, resolve the issue as quickly as possible, and take steps to prevent such incidents in the future.
6 Cookie Policy
Keu9 uses cookies and similar tracking technologies on its website. Cookies are small text files stored on your device that help enhance your browsing experience.
6.1 Cookie Types
| Cookie Types | Purpose | Duration | Category |
|---|---|---|---|
| Session Cookies | Maintaining Login State | Deleted at end of session | |
| Preference Cookies | Remembering Language & Settings | 1 Year | |
| Analytics Cookies | Usage Statistics Analysis | 2 Years | |
| Security Cookies | Fraud & Bot Detection | 30 days | |
| Marketing Cookies | Showing Relevant Offers | 90 Days |
6.2 Cookie Controls
You can control or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the proper functioning of certain platform features. Analytics and marketing cookies can be fully opted out of.
7 Your Privacy Rights
As a keu9 user, you have full control over your data. We ensure that each of the rights below is easy for you to exercise.
7.1 How to Exercise Your Rights
To exercise any of your rights support@keu9.bet— email us or reach out via live chat. We will respond to your request within 30 days. Requests will be processed after identity verification.
In some cases, certain data may not be able to be deleted due to legal obligations. Where this applies, we will explain the reasons in detail.
8 Data Retention Period
Keu9 does not retain your data longer than necessary. Each type of data has a defined retention period, determined by legal requirements and business needs.
| Type of Data | Retention Period | Reason |
|---|---|---|
| Account Information | 5 Years After Account Closure | Legal Obligations |
| Financial Transactions | 7 Years | Financial Regulatory Requirements |
| KYC Documents | 5 years after the end of the relationship | AML Compliance |
| Communication Records | 3 Years | Dispute Resolution |
| Cookies & Analytics | Up to 2 Years | Service Improvement |
| Marketing Consent | Until Consent Is Withdrawn | User Preferences |
Once the retention period expires, your data is securely and permanently deleted or anonymized so that you can no longer be identified.
9 Minor Protection Policy
Keu9 strictly does not provide services to anyone under 18. We place the highest priority on protecting minors and maintain a zero-tolerance policy in this regard.
Age Verification: All users' ages are verified at registration and during the KYC process. If a user is found to be under 18, their account will be immediately closed and all associated data will be deleted.
If you are aware that a minor is using our platform, please support@keu9.betto let us know. We will take immediate action.
10 Privacy Policy Updates
Keu9 reserves the right to update this Privacy Policy as needed. Changes may occur due to service improvements, legal updates, or new technologies.
10.1 You Will Be Notified
For significant changes, you will be notified at least 30 days before they take effect:
- Notifications will be sent to your registered email
- A notification will be shown upon logging into the platform
- The "Last Updated" date at the top of this page will be revised
- Push notifications will be sent via the mobile app
Continued use of the platform after an updated policy is published will be considered acceptance of the new policy. We recommend visiting this page regularly.
11 Contact & Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. Our data protection team is ready to answer any questions you may have.
If you are not satisfied with the resolution after contacting us, you may file a complaint with the relevant data protection authority in your country.
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